Quick answer
This Privacy Policy explains how Parkomate may collect, use and protect information submitted through website forms and business communication channels. Legal review is required before publishing.
By using this website or submitting an enquiry or job application, you acknowledge that you have read this Privacy Policy. Where we rely on your consent, we ask for it separately and you may withdraw it at any time (see “Your rights”).
Who we are (Data Fiduciary)
The data fiduciary responsible for your personal data is Parkomate Solutions LLP, registered office at [[FILL: full registered street address]], Thane West, Maharashtra 400604, India (LLPIN: [[FILL: LLPIN]]). For any privacy question, contact our Grievance Officer (see below).
Information we collect
We collect only what each interaction needs:
- Enquiry / contact forms: your name, work email, phone number, organisation, job title (optional), facility type, city, approximate number of parking bays, and any message you send.
- Job applications: your name, contact details, the résumé/CV file you upload and any information you include in it, and the role applied for.
- Technical data (enquiries & applications): your IP address, browser/device information and approximate location (city/region), collected for security, spam-prevention and lead-quality purposes.
- Website analytics: the pages you view and how you interact with them (link clicks, scroll depth, on-site searches, page-load performance), the referring website, coarse location (country/region) and device/browser/OS type, tied to a one-way, monthly-rotating hashed visitor identifier and a per-visit session id. We do not store your raw IP address for analytics.
- Campaign attribution: if you arrive via a tagged link, the campaign labels (utm_source/medium/campaign/term/content) only — never the full query string.
- Enquiry journey: if you submit an enquiry, we link the pages you viewed during that visit to your enquiry (via the per-visit session id) so we can respond in context. This linkage exists only for enquiries you choose to submit.
How and why we use your data
- To respond to your enquiry, schedule a site assessment or demo, and prepare proposals.
- To contact you about your enquiry by phone, email or WhatsApp (with your consent).
- To assess job applications and communicate with candidates.
- To keep the website secure, prevent spam/abuse, and understand aggregate traffic so we can improve content.
Our grounds for processing are your consent (enquiries, recruitment, business communication) and, for security and aggregate analytics, our need to operate the website safely.
Cookies and local storage
We do not use advertising or third-party tracking cookies. The only first-party storage we use is:
| Name | Type | Purpose | Life |
|---|---|---|---|
| pk_admin | Cookie (staff only) | Keeps a signed-in CMS administrator logged in | Session (2h idle) |
| pk_popup_dismissed | localStorage | Remembers you closed a promotional message | ~14 days |
| pk_sid | sessionStorage | Random per-visit id for aggregate analytics | Until the tab closes |
| pk_utm / pk_landing / pk_firstref | sessionStorage | Remembers the campaign, landing page and entry referrer of your visit | Until the tab closes |
| pk_popup_shown / pk_banner_dismissed | sessionStorage | Remembers which on-site messages you have already seen or closed | Until the tab closes |
How our analytics protect your privacy
We count visits using a one-way cryptographic hash of your IP address and browser, mixed with a secret that rotates every month. We never store your raw IP address for analytics, and the hash cannot be reversed to identify you or used to track you across months.
Who we share data with
We do not sell your personal data. We share it only with:
- Our own sales, support and hiring teams, to act on your enquiry or application.
- Service providers who process data on our behalf under contract — our cloud hosting provider (DigitalOcean), our email delivery provider, and, if configured, our customer-relationship-management (CRM) system.
- Authorities where required by law.
How long we keep it (retention)
| Data | Retention |
|---|---|
| Contact/enquiry leads | Up to 24–36 months from last contact, then anonymised |
| Technical data (IP/user-agent on leads) | Removed after ~90 days |
| Job applications & résumés | Up to 12 months after the decision, then deleted |
| Website analytics (hashed) | ~13 months, then deleted or aggregated |
We erase personal data once its purpose is served or you withdraw consent, unless we must keep it to meet a legal obligation.
Your rights
Under the DPDP Act you may:
- Access a summary of the personal data we hold about you and how we process it.
- Correct, complete, update or erase your personal data.
- Withdraw consent at any time — as easily as you gave it — by emailing our Grievance Officer.
- Nominate another individual to exercise your rights in the event of death or incapacity.
- Raise a grievance and have it addressed within the timelines under applicable law.
To exercise any right, email our Grievance Officer below. If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India.
Data breach
If a personal data breach affects you, we will notify you and the Data Protection Board of India as required under the DPDP Act and rules made under it, and report incidents to CERT-In where applicable.
Children's data
Our services are directed at businesses and facility operators. We do not knowingly collect the personal data of children.
Grievance Officer
For any privacy question, request or complaint, contact:
Grievance Officer: [[FILL: full name]]
Parkomate Solutions LLP, [[FILL: full registered street address]], Thane West, Maharashtra 400604
Email: grievance@parkomate.com · Phone: [[FILL: phone]]
We acknowledge complaints within 24 hours and aim to resolve them within 15 days (or the timelines required by applicable law).
Changes to this policy
We may update this Privacy Policy from time to time. The version and “last updated” date at the top reflect the current version; material changes will be highlighted on this page.